FAQs

Shipping

All orders will be packed and shipped within 1-3 business days from date of payment. An update that your order has been shipped with your waybill tracking number will be sent via email.

Handling and Shipping charges are as follows:

 Shipping Location

Shipping Fee

Metro Manila

₱90

Provincial

₱200

 

Delivery within Metro Manila is 1 to 3 business days.

Delivery to provincial areas take 2 to 5 business days.

 

If you want to have your package delivered within the same day, we can deliver thru Grab/ Lalamove, (delivery price depends on your location. Pick up point is San Juan City). Just send us a DM on Instagram or send a viber message at 0927- 9475858. 

 

 Payment Methods:

Reservation is only upto 2 business days only.

 

We accept the following payment options:

  • Paypal for credit card and debit card transactions
  • Banks: BDO and BPI
  • Gcash


Kindly send your proof of payment via email (pinklemonwear@gmail.com) with your ORDER NUMBER and FULL NAME. We will send an email confirmation that we received your payment within 1-3 business days.

 

Returns and Exchanges

  • We allow exchange of full priced items (for equal or higher price items, subject to availability). Strictly no returns or refunds.
  • SALE items purchased are final, may not be returned nor exchanged.
  • Please contact us to notify us of exchange within 48 hours of receiving the item. All items must be returned within 7 working days from the date of notification. All items for exchange must be in good condition, unused with complete tags still intact.
  • All shipping costs for returns/exchanges shall be shouldered by the customer (unless the item delivered is defective or an incorrect size/item/color – shipping cost will be shouldered by the shop)